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Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

首先,请您收集所有与投诉相关的支持文件,想好您的问题及您想要我们做什么

Next, contact our Support team directly. Remember, if the problem is current, a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager.

If you remain unsatisfied with the response from our Support team, you may then refer the matter to our Compliance Department. They will review your complaint and contact you directly.

You may contact our IC Markets Compliance team directly by sending an email to: compliancesc@icmarkets.com or by writing to:

Compliance

Raw Trading Ltd

HIS Buildings, Providence,

Mahe, Seychelles

我们的目标是在21天内解决大多数的问题。然而,一些投诉较为复杂,可能需要更长的时间来解决。在这种情况下,我们会随时通知您我们的进展

争议解决方案

We expect that our Support team, or Compliance team will be able to resolve your complaint. If despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you may wish to contact an external dispute resolution scheme.

IC Markets (SC)

If you’re not satisfied with the Company’s final response, you have the right to refer the matter to the Financial Services Authority (FSA) of Seychelles .

The Contact details for FSA are:

The Contact details for FSA are:

Financial Services Authority (FSA) Seychelles

PO Boz 991

Bois de Rose Avenue

Roche Chairman Victoria Mahe Republic of Seychelles

(+248) 438 08 00

(+248) 438 08 88

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